Terms and conditions

Terms and conditions of sale
The owner of the online store Plantaator (hereinafter the Online Store) is OÜ WeShu (registry code 16164241).

Terms of sale are valid for purchases made in the online store. The terms of sale apply to the purchase of goods from the Online Store. The prices of the products sold in the online store are indicated next to the products. A fee for delivery of the goods is added to the price. All prices of goods sold in the online store are in euros.
The delivery fee depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when ordering.

Information about the goods is provided in the Online Store directly next to the goods.

 

Placing an order

Here, the merchant must follow the solution of making a purchase in his online store.
To order the goods, you must add the desired products to the shopping cart. To place an order, fill in the required data fields and select the appropriate method of product delivery. The total fee will then be displayed on the screen, which can be paid securely through the offered payment methods.

If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the buyer will be notified as soon as possible and the money paid (incl. Delivery costs) will be refunded immediately, but not later than within 14 days of sending the notice.

 

Delivery

The goods are shipped all over the world.
In order to receive the goods, the buyer must choose the delivery method that suits him at the checkout.
Shipping costs are borne by the buyer and the corresponding price information is displayed next to the shipping method.

 

Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days, if the package has not already been shipped. After that, it is no longer possible to withdraw from the agreement for food safety reasons.

 

Right to lodge a claim

The online store is responsible for the non-compliance or defect of the goods sold to the buyer, which already existed at the time of delivery. The buyer has the right to contact the online store within two months at the latest by sending an e-mail to info@plantaator.com or by phone.

The online store is not responsible for defects that have occurred after the delivery of the goods to the buyer.
If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will return all fees associated with the sales contract to the buyer.

The online store shall respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.

 

Direct marketing and processing of personal data

The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transmits personal data to transport companies in order to deliver the goods.

The online store will send newsletters and offers to the buyer’s e-mail address only if the buyer has expressed a wish by entering the e-mail address on the website and has announced his / her wish to receive direct mail notifications.

The buyer can withdraw offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.

 

Solving arguments

If the buyer has any complaints regarding the Online Store, they must be sent to the e-mail address info@plantaator.com.
If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. The terms of the procedure can be viewed and the application submitted here. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer’s complaint in the commission is free of charge.

The buyer can turn to the European Union Consumer Dispute Resolution Platform.